SaaS going BPO (Not the Microsoft E-mail thingy)

I get off one some few things I have to admit. Sometimes you have to share something personal – this blog entry is one of them. When technology combined with innovation, great design and entrepreneurship – helps customers increase productivity and decrease cost; ALSO helping the environment. I am sold. I get one of those Ferrari moments:

Someday, I gonna have one of those!

I have followed a Danish ISV for a bit now. A company called Tradeshift, just recently brough in Morten Lund, former member of Skype. What you will find from Tradeshift is that the purpose and way of doing invoicing will change radically. I have blogged a long period around how Business Process Outsourcing (BPO) will be the next stage after the SaaS era settles, and Tradeshift build some of the tools for this. Also I have blogged about ERP in the sky; first that it wouldn’t, finally to embrace that of cause it will and Xero, Twinfield and E-conomic proved the model.

Tradeshift is more a small- home office thing now; trust me, they will become enterprise. It will help anyone with the pain of invoicing, and transform paper into usable data; we followed OIOXML and other standards; so why should Tradeshift change? The world is a different place now. It becomes the innovators to build the standards, and when giants like IBM, AT&T, CSC and others build standard they look more on the enterprise big bowl of money, rather than to change the way we use software and services. This is why ISV are most likely to disrupt these giants in 5-10 years time; and why Tradeshift will survive.

Steve Ballmer said it; IT’s ALL ABOUT DEVELOPERS. Google did it. Apple brought it to the consumers and open source Cloud Computing services like Tradeshift, built on APIs and SDKs for the world to consume. We never know there Tradeshift will stop; it’s no longer the management in control. It online business at it’s beauty as now the consumers and users of the service control where the next hop will be.

Watch a great video on the project here 😉

I hope to help these guys in the future. I hope to build solutions and businesses around them, as I strongly believe in the philosophy of the solution and software. And as the projected is founded in Denmark I know the Key Success Factors (KSF’s) are in place; it is all up to execution now.

Beautiful example on why Google is not about enterprise and cloud mail!

Google made a great example on why the company should stick to making the world best search engine online; the credit they deserve.

But they should stay away from corporate business application; why? Read the resent Migration Whitepaper and pay attention to details within the paper – http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en//support/enterprise/static/gapps/docs/admin/en/gapps_exchange_migration/1.0/gamme_admin.pdf;

  • On the pages 23-25 the list pretty much shows you what cannot be migrated, instead of what can and should be migrated.
  • Being on the subject of what should; let us look more on the details again.
    • Public folders are a nay. Why? Google doesn’t support it; so enterprise sharing of e-mail lists and e-mails, incoming group mailboxes are in the Google world supposed to be the “docs place”. For you corporate junkies with 728 applications installed – you just got another app to manage and explore –and no; Google Docs does not support multiple group boxes.
    • Messages larger than 25 Mb. Cause? Read the whitepaper; Google simply does not work with big emails. Are you a layer, architecture, engineer or simply just an e-mail lover; split up all your e-mail and increase the items of your inbox, rather than at simple overview and a mail on your desired size. And DON’T comment on the term; “you don’t need big e-mails”. It’s 2010; I as a consumer and user specify what I need, not the vendor… it’s a new game play. And yes; migrating to Google will make some (you won’t get told which) e-mail disappear.
    • Executables in compressed files. Hmmm… Google does constrain on content; not on location of it.
    • Importance levels. Yes I also hate Jimmy from finance as all his e-mail are VERY IMPORTANT. But, sometimes when a n angry customer needs to confront the reality and make his voice heard (try e-mailing Google Support for instance), importance will put focus on the reader. Global Research Group makes clear in the 2008 report on e-mail usage; that 44% of all users use importance marks. Google, please recap.
    • Category definitions? COME ON!! If you are a heavy user of e-mail (corporate customer), you probably filter and leverage these categories all the time to make the day more easy and flux. Xobni quoted to hate the features of Outlook; as they would love to have made it available.
    •  Calendar attachments. Fair enough, can’t seem to find a reason for it. But again… I had the opportunity before (never go down of past…)
    • Follow-up, flags and reminder. Again not support; so migrating away just made all Personal Assistants (PA’s), secretaries or Information Worker more stressed or worried.

I love a lot of Google applications. I believe the company is the most vigilant and innovative vendor to date;  but I had expected Google to present a more corporate solution than a SOHO wanna-be e-mail platform. Migrating to Google from Exchange is simply a mistake; price does not compare and features are less understandable. Stick to Exchange, let Google innovate on the other GREAT apps.